Let’s be honest, real estate isn’t just about property. It’s about people, and people want responses. Now! Not in two days. That’s where the industry is falling behind. In Australia, it’s not a common for real estate agents to receive hundreds of messages and calls daily and many go unanswered. lost Leads, Clients get annoyed, and agents burn out. Sound familiar?
Now picture this: instead of drowning in emails and voicemails, your AI agents are fielding those inquiries, replying instantly, booking inspections, and qualifying buyers while you sleep.
Welcome to AI in real estate and it’s already reshaping how top agencies in Australia handle customer service, lead generation, and automation
Here’s what’s been going wrong for years:
- Agents can’t respond fast enough (especially after hours)
- Hundreds of rental inquiries come in from sites like Domain and realestate.com.au
- Scheduling viewings turns into a nightmare of back-and-forth
- Tenants flood inboxes with maintenance questions
- Leads turn cold by the time someone follows up
Well you don’t need more staff. You need AI.
Traditional bots? They’re limited. Scripted. Frustrating.
AI agents, on the other hand, actually understand what the customer’s saying, even if it’s phrased oddly. They chat like humans, answer queries intelligently, and most importantly, they don’t get tired.
Here’s what modern AI agents do:
- Answer questions about listings 24/7
- Ask lead-qualifying questions like budget and move-in date
- Book inspections or calls directly into your calendar
- Send application links or property documents
- Transfer hot leads to human agents
That’s not a chatbot. That’s your smartest assistant on call and text all the time.
Barry Plant, a leading real estate brand in Australia, introduced Grace, an AI chatbot. She lives on their website, responds in real-time, and helps buyers and renters find exactly what they need, even at midnight.
Grace doesn’t just answer basic questions. She helps clients navigate listings, apply for rentals, and book showings; cutting human workload and improving conversion.
When Leah Jay launched their AI chatbot “Andy,” they were handling thousands of rental emails weekly. Within months, Andy took care of over 20,000 inquiries and sent out 100+ application forms automatically.
Their team no longer had to filter emails to find hot leads. Andy did the sorting, responding, and routing. The result? Faster leasing cycles, happier tenants, and a way more productive team.
Yes, you heard that right. AI voice agents can now take and make calls. Outbound, inbound, doesn’t matter. They sound human, and they ask all the right questions.
Need proof?
One agency deployed an AI agent to call back Facebook leads. Over three months:
- 14,678 calls were made
- 17,284 minutes of talk time logged
- Cost? Under $1,000
- Result? A flood of hot leads properly qualified and sent to the sales team
That’s the power of AI in real estate when used at scale.
Another real estate firm in Texas handed their cold lead list to an AI voice agent. These were year-old contacts. The result? They closed $45,000 in extra commission in a single month. All from leads human reps had given up on.
Imagine what that could look like in your pipeline.
Property managers are overloaded. Maintenance requests. Rent queries. Lease clarifications. It’s a storm.
AI Agents now handle:
- “How do I pay rent?”
- “Can I have a pet?”
- “When is my inspection?”
And for tricky stuff? The AI forwards it to the right person—complete with the context.
Propic, an Australian proptech company, built a bot that speaks 14 languages. So yes, it also solves the multilingual headache without hiring more staff.
Tools like RiTA and Structurely are doing the email and SMS hustle so your agents don’t have to.
RiTA reaches out to your whole contact list and finds people who are thinking of selling, then nurtures them into leads. Structurely’s assistant texts new buyer leads and follows up for days, until they book a call or opt out.
No lead left behind.
AI tools can do what 90% of real estate calls are for: setting appointments.
An AI assistant can:
- Offer your calendar availability
- Book a time on the spot
- Send reminders
- Reschedule automatically
That’s less admin, fewer no-shows, and a better experience for your clients.
Australia’s real estate market is tech-savvy and fast-paced. Buyers and renters expect immediate answers. Waiting hours or days for a reply? That’s a deal breaker.
With demand spikes and staff shortages, AI in real estate has become a necessity, not a luxury. No wonder nearly 50% of Australian agencies are now using some form of AI.
Let AI handle:
- Repetitive tenant questions
- Cold lead reactivation
- After-hours inquiries
- Inspection bookings
So your agents can focus on:
- Closing deals
- Relationship building
- Strategic growth
It’s about working smarter, not harder.
Real estate is about relationships. But relationships are built on communication. And in today’s fast-paced market, the agency that replies first often wins the deal.
That’s why AI in real estate isn’t just a trend. It’s the new standard.
From lead generation and customer support to appointment management and pipeline reactivation, AI agents are delivering 10x efficiency with a human touch.
So why wait? Start turning inquiries into closings—while you sleep.